faq: Frequently asked questions

We ship your entire order together. If one of your items only ships in 4-5 days, your entire order will only ship in 4-5 days.

No – we do not make a price list available, seeing that all our wines are available on our website.

Please add your items to the cart and the shipping costs may be viewed in the cart or during checkout because the costs varies depending on the delivery location and quantity of items ordered.

Koelenhof Winery, R304, Koelenhof, Western Cape, 7605

We will notify you via email when your order is ready for collection. Please note that collections can only be done on working days i.e Monday to Friday. Collections cannot be done on weekends or public holidays.

We try and ship our deliveries as soon as possible. Please remember that we do not stock the deals and we have to receive it from the wine cellar first and then ship it to you. We will keep you informed via email/sms of the status of your shipment. 

Please note, if an item is bought that has a longer lead time, such as indicated on the product page, the delivery might be delayed.

If you created an account during checkout, you will be able to track your order under My account

We will also keep you updated via email/sms

Delivery times are dependant on the shipping selected by the customer:

WESTERN CAPE

Priority: 2 – 3 business days

Economy: 4 – 5 business days

NATIONAL (Excluding Western Cape)

Priority: 3 – 5 business days

Economy: 6 – 8 business days

Please note, if an item is bought that has a longer LEAD TIME, as indicated on the product page, the delivery might be delayed.

We always try and do it in less, but we cannot make any promises.

Please check the box. If there is a sticker on the box indicating that it has been repacked, this means the courier has broken 1 or more bottles and repacked the box. 

Unfortunately we cannot send less than 6 bottles, as we buy them in boxes of 6. Please let us know via WhatsApp and we will give you a voucher for the broken bottle(s). This voucher can be used on your next purchase.

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